Refund & Return Policy – SB Infotech

Thank you for shopping with SB Infotech! We strive to provide the highest quality products and services to our valued customers. Please review our Refund and Return Policy below:

1. Return Policy

At SB Infotech, we aim to ensure your complete satisfaction with your purchase. If you are not completely satisfied with your order, you may return eligible items within 30 days of the purchase date, subject to the following conditions:

• The product must be in its original, unused, and undamaged condition.
• The product must be returned with all accessories, manuals, and packaging.
• Products that are personalized or made to order are non-returnable.

2. Eligibility for Returns

• Only items purchased directly from SB Infotech online or at our physical store are eligible for returns.
• Digital products, software, or services are not eligible for returns unless defective or non-functional.

3. Process for Returns

To initiate a return, please follow these steps:

1. Contact our customer service team at [email address or phone number] within 30 days of purchase.
2. Provide the order number, a description of the item, and the reason for the return.
3. Our team will guide you through the return process and provide you with a return authorization (RMA) number, if applicable.

4. Refund Policy

Once your return is received and inspected, we will process your refund according to the original payment method:

• Refunds typically take 5-10 business days to appear in your account, depending on your bank’s processing times.
• Shipping charges are non-refundable, unless the return is due to a mistake made by SB Infotech or a defective product.

5. Defective or Damaged Items

If you receive a defective or damaged product, please contact our customer service team immediately. We will work with you to resolve the issue by either sending a replacement or issuing a full refund. Please provide pictures or videos of the damaged product as evidence when reaching out.

6. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired item.

7. Non-Returnable Items

The following items are not eligible for return:

• Digital downloads, software, and licenses.
• Custom-built or personalized products.
• Products marked as “final sale” or “non-returnable.”

8. Shipping Costs for Returns

The customer is responsible for shipping costs associated with returning items unless the product is defective or an error was made by SB Infotech. We recommend using a traceable shipping method to ensure the return is received.

9. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact our customer service team:

• Email: [sumansales3534@gmail.com]
• Phone: [+91-7365837364]