SB Infotech Shipping & Delivery Policy

Effective Date: Jan 2025

Thank you for shopping with SB Infotech! We are committed to delivering your products in a safe and timely manner. Please read our Shipping & Delivery Policy for details on shipping procedures, charges, and delivery times for orders placed within India.

1. Order Processing Time

• Order Confirmation: After placing an order, you will receive an order confirmation email. We process orders typically within 1-2 business days (Monday to Friday, excluding public holidays).
• Business Days: Our business days are Monday to Friday. Orders placed on weekends or holidays will be processed on the next business day.
• Order Status: Once your order is dispatched, we will send you a shipping confirmation email, which will include tracking details (if applicable).

2. Shipping Methods

• Standard Shipping: Most orders are shipped via standard delivery. Estimated delivery time is 3-7 business days depending on the delivery location.
• Expedited Shipping: Expedited shipping options are available at checkout for faster delivery. Delivery times typically range between 1-3 business days based on the destination.
• Same-Day Delivery: Same-day delivery is available for select locations if the order is placed before 12:00 PM IST on business days.

3. Shipping Costs

• Free Shipping: We offer free standard shipping on all orders above ₹1000 within India.
• Shipping Charges: Shipping charges are calculated at checkout based on the shipping method, weight, and delivery address. For orders below ₹1000, shipping fees will apply.
• Cash on Delivery (COD): COD is available for most locations within India. An additional COD fee may apply.

4. Shipping Locations

• We deliver across all major cities and towns within India, including metro cities, smaller towns, and rural areas. Delivery times may vary based on the location.
• Remote Areas: For remote or hard-to-reach areas, delivery times may be longer, and additional charges may apply.

5. Order Tracking

• After your order is dispatched, you will receive a confirmation email containing tracking information. You can track the status of your delivery on the carrier’s website using the provided tracking number.

6. Delivery Issues

• Missing or Damaged Items: If you receive an item that is damaged or missing, please contact our customer support team within 7 days of receiving the product. We will investigate the issue and offer a resolution, which may include a replacement or refund.
• Delayed Deliveries: While we aim to fulfill all orders on time, unforeseen circumstances like weather conditions, transport delays, or public holidays may affect delivery schedules. We will keep you updated in such cases.
• Incorrect Address: It is your responsibility to provide accurate shipping information. We are not liable for delays or delivery failures caused by incorrect addresses. Please double-check your address before confirming the order.

7. Return & Refund Policy

• If you wish to return a product, please refer to our [Return & Refund Policy] for details on how to initiate a return, conditions for returns, and how refunds are processed.

8. Customer Support

• For any inquiries or issues related to shipping and delivery, please feel free to reach out to us:
  • Email: sumansales3534@gmail.com
  • Phone: +91-7365837364